A balance between hands on fraud investigator - making calls, analysing evidence, and taking action, and; a financial crime specialist - developing policy, monitoring transactions, and submitting reports.

The role offers a motivated individual the opportunity to develop into a financial crime expert who oversees frameworks and ensures adherence to regulatory guidelines. 

Reporting to the Senior Operations Manager, the Investigations and Financial Crime Specialist will -

• Diligently complete phone-based tasks to investigate suspected fraud and follow-up disputes, ensuring cases are concluded satisfactorily and outcomes align to the bigger picture.
• Urgently respond to suspected high-impact fraud events by calling related parties to gather information and set expectations for legal action. 
• Determine or approve the outcome of financial crime cases (fraud, AML or transaction dispute), in line with policy, and then proceed with an appropriate course of action.
• Mitigate financial and regulatory risk at onboarding by managing KYC/KYB process exceptions, and ensuring customers comply with legal and product requirements.
• Manage relationships with regulatory bodies (e.g. AUSTRAC) and finance partners (e.g. Stripe) by responding to requests for information and filing claims.
• Manage financial crime strategies by developing policy, optimising processes, and ensuring the business complies with policy.

Who you are

• At least 2 years in an operational risk, fraud investigations, financial crime or compliance role.
• Desire to build a career in financial crime management from the ground up by meeting challenges and taking on greater responsibility in a complex environment.
• Experience managing customer relationships and adhering to SLAs when emotions and financial stakes are high (e.g. Hardship area of a call centre)
• Ability to interpret and apply legal documents, legislation and regulatory frameworks such as contracts, enforcement notices, the AML/CTF and ASIC Act, AML program etc. 
• Advanced investigation skills to employ a range of information gathering techniques, illicit information through written and verbal communication, and interrogate responses.
• Strong decision-making to evaluate material from competing sources, apply policy, and make decisions without guidance.

Behaviour

• Strategic: Can you develop a plan to reach a goal and improve processes?
• Analytical: Are you able to uncover patterns and detect anomalies?
• Diligent: Do you only consider a task complete if a good outcome is achieved?
• Communicative: Can you construct an argument and persuade people?
• Integrity: Do you treat others with respect?
• Growth: Do you proactively seek opportunities and wish to evolve your skills?

 What we offer 

• Work within a high-performing team with alumni from Afterpay, SafetyCulture, Envato, Prospa and Xero.
• A clear mission and purpose to help small and medium businesses globally.
• Opportunities to have a meaningful impact, be challenged and grow.
• Swanky Melbourne CBD office with a vibrant and social work culture.
• Flexible work: Monday to Thursday in the office and WFH Friday.
• Bi-annual offsites around Australia to foster co-operation with colleges in other states.
• Competitive salary including equity.

Here are a few more reasons why Marmalade is right for you.

• Attractive Base Salary - A competitive base salary complemented by performance-based bonuses.
• Engaged Workplace - A vibrant and positive workplace that empowers and challenges team members, fostering a sense of belonging to Marmalade’s shared vision.
• Parental Leave - Comprehensive maternity and paternity leave benefits.
• Professional Growth - Biannual career development plans aimed at accelerating professional growth.
• Giving Back - A paid volunteer day to contribute to the community. 

Sound like a fit? Email us at careers@withmarmalade.com